Terms of service

Balloon decor is fragile. Company is not responsible for:

• popping or deflation
• helium loss
• weather damage
• children, pets, or guests

In accordance with California law and safety regulations:

• Foil (mylar) balloons must be properly weighted at all times to prevent accidental release
• Ribbon restrictions: Balloons must not be tied with conductive or metallic ribbon, which may pose electrical hazards
• Intentional release prohibition: Intentional release of balloons outdoors is strictly prohibited under California law

The Client agrees to comply with all local, state, and federal laws, venue regulations, and safety requirements. The Company is not responsible for any violations caused by the Client, third parties, or guests after delivery and installation.

Balloon decor is highly sensitive to environmental conditions. The Company is not responsible for any damage, changes, reduced lifespan, or deterioration caused by:

• Heat or direct sunlight exposure
• Wind or air movement
• Humidity, moisture, or rain
• Cold temperatures or frost
• UV radiation or air pollution

The Client agrees to:

• Provide accurate and complete event details, including venue address, access information, and setup requirements
• Ensure access to the venue during setup and breakdown windows
• Obtain all necessary permissions, permits, and approvals for installations at the venue
• Provide a safe working environment for Company staff
• Communicate any changes or special requirements in advance

The Client is fully responsible for:

• Supervising guests, children, and pets around balloon decor
• Preventing damage to decor from mishandling or misuse
• Ensuring no intentional or accidental misuse of balloons or equipment
• Protecting decor from environmental hazards

Additional charges may apply for services outside the original scope of work, including:

• Last-minute changes or modifications to the design
• Rush orders with expedited production or delivery
• Extended setup or breakdown time beyond the agreed timeframe
• Difficult venue access (multiple flights of stairs, long distances, limited parking, restricted hours)
• On-site changes, custom requests, or services outside the agreed scope
• Travel fees for locations outside standard delivery areas
• Overtime or weekend premium charges

All additional services will be billed at the Company's standard rates. Clients will be notified of additional charges before work begins whenever possible. Payment for additional fees is due upon invoice.

To the maximum extent permitted by law:

The Company is not liable for:

• Indirect, incidental, or consequential damages
• Loss of event value, experience, or enjoyment
• Damage to property or decor caused after delivery or installation
• Injury or harm to persons or animals
• Lost profits or business interruption
• Emotional distress or reputational harm

The Company is not responsible for delays, changes, cancellations, or failure to perform caused by events beyond its reasonable control, including:

• Severe weather conditions (storms, flooding, extreme heat/cold)
• Natural disasters (earthquakes, wildfires, hurricanes)
• Illness, injury, or death of key personnel
• Transportation issues or vehicle breakdowns
• Government restrictions, lockdowns, or emergency orders
• Supply chain disruptions or material shortages
• Utility failures or infrastructure damage
• Venue closure or access denial

In such cases, the Company will make reasonable efforts to reschedule the event based on availability. If rescheduling is not possible, the Client may receive a credit toward future services or a partial refund of fees paid (minus any non-refundable deposits).

The Company reserves the right to photograph completed work for portfolio, marketing, and promotional purposes, including:

• Website and social media display
• Marketing materials and advertisements
• Portfolio presentations to prospective clients
• Industry publications and awards submissions

Opt-Out Option: If the Client does not wish to have photos used for marketing purposes, they must submit a written request (email is acceptable) before the event date. The Company will honor opt-out requests and will not use photos for promotional purposes.

By default, the Client consents to photography and use of images. Opting out does not affect service quality or pricing.

By submitting payment, placing an order, or signing a contract, the Client confirms that they have:

• Read and reviewed these complete Terms & Conditions
• Understood all terms, conditions, and limitations of liability
• Agreed to all terms without reservation
• Had the opportunity to ask questions and seek legal counsel if desired

Entire Agreement: These Terms & Conditions, along with the invoice and any written contract, constitute the entire agreement between the Client and the Company. No verbal agreements, promises, or representations override these written terms unless confirmed in writing and signed by an authorized representative of the Company.

Modifications: The Company reserves the right to update these Terms & Conditions at any time. Changes will be effective upon posting to the website. Continued use of services after updates constitutes acceptance of new terms.